Thanks to your feedback, we made improvments in the customer service area of MySheerID. If you navigate to the Reporting section and perform a customer search,
you will see the following enhancments:
Added email notifiers tab, which lets you see what notifiers were sent to the consumer and re-send any of them.
Added document upload tab, which lets you upload a document emailed by the consumer and automatically create a new review case.
Resolved issues related to searching for consumers by email and name.
