October 29 Release

This release includes significant UI enhancements to the customer service tool in MySheerID.

In This Release

Customer Service Tool in MySheerID

Thanks to your feedback, we made improvments in the customer service area of MySheerID. If you navigate to the Reporting section and perform a customer search, you will see the following enhancments:

  • Added email notifiers tab, which lets you see what notifiers were sent to the consumer and re-send any of them.
  • Added document upload tab, which lets you upload a document emailed by the consumer and automatically create a new review case.
  • Resolved issues related to searching for consumers by email and name.

Email and Upload